Refund policy

Zoeh Fashion Boutique is a small, locally owned business. Eligible items may be returned within 14 days of delivery. We cannot accept returns after 14 days.

Returns are issued as store credit. Approved returns of items that don't fit or that you simply don't want are credited as a Zoeh e-gift card that never expires, emailed to you once your return is inspected. You can use it right away to order a different size or style. We do not refund standard returns to your original payment method.

Final Sale

  • All sale items are final sale and cannot be returned, refunded or exchanged.
  • All orders shipped outside Canada are final sale.
  • The following cannot be returned for hygiene reasons: pierced jewelry, earrings, navel rings, gift cards, and intimates including swimwear, lingerie, bras, underwear, bodysuits and shapewear.

How to Start a Return

  1. Check that your item meets the eligibility requirements below.
  2. Email info@zoehfashion.ca within the 14-day window with your order number to request a return authorization.
  3. Once approved, we will send you instructions for sending your item back. You can also submit a request through our return form.

Return Eligibility

  • Must be a purchased made online. Items bought in store is Final Sale.
  • Items must be unworn, unwashed, and in original packaging with tags attached.
  • Items with makeup, deodorant, perfume, pet hair, smoke odour or stains of any kind will not be accepted.
  • A receipt or proof of purchase is required.

Return Shipping

  • Customers are responsible for return shipping costs.
  • We recommend a trackable service or shipping insurance. We cannot guarantee receipt of returns sent without tracking.

Exchanges

Need a different size? Return the item for store credit and use your e-gift card to order the size you need. Your credit is issued as soon as your return passes inspection, so you don't have to wait for a bank refund.

Damaged, Defective, Incorrect or Missing Items

Our packing process: Every order is inspected and video recorded as it is packed, so we can confirm the condition and contents of each package before it leaves our store. When you report an issue, we review the recording for your order to resolve your claim quickly and fairly.

Contact us within 3 days of receiving your order at info@zoehfashion.ca with your order number and a photo of the issue.

  • Approved items receive a free return shipping label. You can choose a replacement or a refund to your original payment method.
  • We are not responsible for damage caused by wear, washing, drying, stretching or fading.

When We Refund Your Original Payment Method

Refunds to your original payment method (not store credit) are issued when:

  • You receive an item that is damaged, defective, incorrect or missing, and report it within 3 days.
  • We cancel your order or any item in it, or are unable to ship part of your order.
  • You cancel your order within 8 hours of placing it, before it is processed.
  • You are entitled to cancel under British Columbia consumer protection law (see below).

Refunds are processed within 15 days. Your bank or card issuer may take additional time to post it. If your refund has not appeared, please check with them first, then contact us at info@zoehfashion.ca.

Inspection

Returns are inspected within 3 business days of reaching us. We will email you to confirm whether your return was approved. Returns that do not meet the eligibility requirements will not be credited.

Your Rights Under BC Law

Online purchases are distance sales contracts under British Columbia's Business Practices and Consumer Protection Act. Nothing in this policy, including our final sale and store credit terms, limits the rights that law gives you. In particular, you may cancel your order and receive a full refund to your original payment method if:

  • your order is not delivered within 30 days of the date it was supplied or promised (unless you accepted the delivery late); or
  • we did not provide you the information the law requires before you ordered, or a copy of your order confirmation within 15 days.

To cancel on these grounds, email info@zoehfashion.ca. Approved cancellations are refunded within 15 days.

If you haven’t received a refund yet, first contact your bank. There is often some processing time before a refund is posted. 
If you still have not received your refund, please contact us at info@zoehfashion.ca 

Undeliverable or Refused Packages

Packages returned to us undelivered (incorrect address, refusal, failure to pick up, or cancelled after shipment) are refunded less shipping costs.

Contact

Email info@zoehfashion.ca or call 778-401-4818.