Returns 

At Zoeh Fashion Boutique, we’re a small, locally owned business committed to bringing fresh, high-quality fashion to our customers.  Instead of carrying large quantities of the same items, we focus on curating a variety of stylish, in-season pieces. Because of this, our product turnover is about 14 days. 

Items are available for return within 14 days of purchase.  Unfortunately, after the 14 days, we are not able to accept the return. All sale items are deemed final sale. 

To Start A Return:

1. Review the Return Eligibility requirements below.
2. Initiate Return: Contact us at returns@zoehfashion.ca within the 14-day return window to request a return authorization.
3. Return Authorization: Once your return is authorized, you will receive instructions on how to send your item(s) back to us.
4. Have your order number and email address ready.
5. Submit a Return.

Returns Eligibility

• All merchandise must be returned within 14 days of receipt (please account for return shipment transit times).
• All merchandise must be unworn, unwashed, and in the original packaging. All items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. 
• To complete your return, we require a receipt or proof of purchase.
• Several types of goods are exempt from being returned. Items such as Pierced jewelry, sale items, gift cards, navel rings, earrings, intimates such as swimwear, lingerie, bras, underwear, bodysuits, and shapewear cannot be returned. 

Return Shipping

• The customer is responsible for return shipping costs.

If you are shipping an item over $65, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items & Exchanges

• Only regular-priced items may be refunded. All sale items cannot be refunded
• We do not offer exchanges.

 Incorrect / Defective Item / Missing Item

If you receive a damaged or defective item, please contact us immediately (within 3 days) at support@zoehfashion.ca with your order number and a photo of the issue. We will work to resolve the problem promptly.

• All defective items will be thoroughly inspected.
• We may request photos of the defective item before authorizing a return.
• Zoeh Fashion Boutique is not, under any circumstances, responsible for "worn" damages (washing/drying, wear and tear, stretching, fading, etc). 
• Merchandise must be unworn and unwashed. Any returned merchandise with obvious signs of wear will be refused.
• Approved defective/incorrect item(s) will receive a free shipping label to mail the merchandise back to us.
• Approved defective item(s) will be shipped out a replacement.
• In the event the defective/incorrect item(s) are unavailable to ship, then the value of item(s) will automatically be refunded.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Refunds (if applicable) 
It may take 5-7 business days for your return to reach the Fulfillment Center. Once it is received and inspected (usually within 3 business days of receipt), we will notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours.

If your returned merchandise fails inspection, it will be discarded and no refund will be issued.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you have done all of this and you still have not received your refund yet, please contact us at support@zoehfashion.ca 
 

Undeliverable / Refused Packages

Packages returned with failed delivery (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) will be processed and refunded  less shipping cost of $12 (Canadian Orders) and $20 (international orders).