Shipping policy

Order Processing

  • All orders are processed within 1-2 business days (excluding weekends and holidays).
  • Due to occasional supply chain disruptions, shipping times may vary. We are continuously working to improve our logistics and appreciate your patience.

Shipping Methods & Fees (Canada)

  • Standard Shipping (5-7 business days) – $12 flat rate for all orders under $100.
  • Free Shipping – Available for orders over $100.
  • Express Shipping (2-3 business days) – Available at checkout, with rates calculated based on destination and order weight.
  • Carrier – All orders are shipped via Canada Post for secure and trackable delivery.

Once your order has shipped, you will receive an email with a tracking number to monitor your package’s progress.

📦 Estimated Delivery Time (Canada): 5-7 business days (Standard) or 2-3 business days (Express).

International Shipping

  • Standard Shipping (7-14 business days) – Available at checkout, calculated based on weight and destination.
  • Express Shipping – Available at checkout, calculated based on weight and destination.
  • Customs & Duties – Any applicable import duties and taxes are the responsibility of the recipient.

In-Store Pickup (Prince Rupert, BC)

  • Free in-store pickup is available at 207 3rd Ave West, Prince Rupert, BC.
  • You will receive an email notification when your order is ready for pickup.

Order Cancellations & Modifications

  • Orders can be modified or canceled within 8 hours of being placed.
  • After 8 hours, orders enter processing and cannot be changed or canceled.

Undeliverable / Refused Packages

  • Canada Post may undelivered packages for 14 days before returning them to us. This holding period cannot be extended.
  • If a package is returned due to an incorrect address or failure to pick up, a refund will be issued minus shipping costs ($10 for Canadian orders, $20 for international orders).
  • Refunds are processed within 3-7 business days after we receive the returned package.

Missing Items

We carefully pack every order to ensure accuracy. If an item is missing, please report it within 3 days of receiving your package.

📩 For assistance, contact us at info@zoehfashion.ca or 778-401-4818.

Lost or Unreceived Packages

  • If your package is lost in transit, please file a claim with Canada Post as soon as possible.
  • Zoeh Fashion Boutique is not responsible for lost or stolen packages. We do not file claims on behalf of customers.
  • Please ensure that you provide the correct shipping address at checkout, as we cannot refund or replace orders delivered to incorrect addresses.

For any further inquiries, email us at info@zoehfashion.ca. Thank you for shopping with Zoeh Fashion Boutique!