Zoeh Fashion Boutique - Delivery Policy

Thank you for shopping with Zoeh Fashion Boutique!

By shopping from us, you are supporting a small business located in Prince Rupert, Northern British Columbia, in Canada.

Order Processing

Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).
Order Confirmation: Upon placing an order, a confirmation email will be sent.

Standard Shipping:
- Within Canada: Delivery typically takes 5-7 business days.
- International: Delivery times vary by destination, generally 7-14 business days.
Express Shipping:
- Within Canada: Delivery typically takes 2-3 business days.
- International: Delivery times vary by destination, generally 5-7 business days.

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs processing and carrier delays.

Within Canada:
- Standard Shipping: Free Shipping for orders over $100; a flat rate of $12 for orders under $100.
- Express Shipping: Calculated at checkout based on weight and destination.
International:
- Standard Shipping: Calculated at checkout based on weight and destination.
- Express Shipping: Calculated at checkout based on weight and destination.

Any applicable customs duties and taxes are the responsibility of the recipient.

Once your order has shipped, a confirmation email with a tracking number will be sent. You can use this number to monitor your shipment's progress.

Local customers: We offer a free in-store pickup option at 207 3rd Ave West, Prince Rupert, BC. Select "In-Store Pickup" during checkout. An email notification will be sent when your order is ready for pickup.

Delayed or Lost Packages: If your package is delayed or lost, please contact us at info@zoehfashion.ca or 778-401-4818. We will work with the carrier to resolve the issue promptly.
Incorrect Shipping Information: Ensure that all shipping information is correct when placing your order. Zoeh Fashion Boutique is not responsible for packages delivered to incorrect addresses provided by the customer.
Undeliverable/Unclaimed Packages: Packages returned to us due to being unclaimed, having incorrect addresses, or being refused will be subject to reshipping fees and a restocking fee of 20% of the entire order.

For any additional questions or concerns regarding our delivery policy, please contact us at info@zoehfashion.ca or 778-401-4818.